A Texas firm that describes itself as one of the nation’s largest medical bill collectors was racking up consumer complaints last year.

“For months this company has been reporting inaccurate, unverifiable, erroneous things on my credit report and I am sick of it!!!” states one consumer’s report to the Consumer Financial Protection Bureau in January 2020.

“These are not the kind of companies you would hope to be at the front of the line for government help,” said Derek Martin of Accountable.us, a nonprofit government accountability organization. “Especially if their history of harming the consumer is there in official records.”